| Question: |
How
long does it take to get my domain registered/transferred
with
ISK? |
Answer
It
depends on whether it is a new domain registration
or a domain transfer and with which registrar the
domain is registered .
New domain names are registered within 24 hours.
Domain transfers take from 2 to 4 days depending on
the response time from the administrative and technical
contacts of the host.
| Question: |
Will
I be able to access my domain name with or without
the WWW? |
Answer
Yes,
you will be able to access the domain name with or
without the WWW at the beginning. For example, you
could access the domain name "mydomain.com" by going
to "www.mydomain.com" as well as "mydomain.com".
| Question:
|
Will
I have unlimited access to update my pages ? |
Answer
You
have unlimited access via FTP ( File Transfer Protocol),
using your private ID and password, 24-hours 7 days
a week. As such, you can update and maintain your
web pages on your own computer and upload files to
your web site at your leisure.
| Question:
|
Do
you offer technical support to customers ? |
Answer
Yes.
We encourage our customers to send email to the below
e-mail addresses with questions or concerns about
their web site. We are relatively quick to respond
to support email. info@internetsolutionskenya.com.
| Question:
|
How
many POP Email boxes do you provide? |
Answer
Our
standard hosting package comes with unlimited POP3
E-Mail accounts, in addition to E-Mail forwarding
and unlimited aliases . You have the option to retrieve
e-mail directly from POP3 mailboxes on the mail server
using an e-mail program such as Eudora, Netscape,
Outlook etc.
| Question:
|
What
do you mean by Disk Space? |
Answer
Disk
space refers to the amount of server disk storage
your account is allocated. This space is used to store
your html files, graphics, audio clips, log files
and all other files that make up your Web site.
| Question:
|
How
can a Website help my business? |
Answer
You would be able to reach customers that you weren't
able to before. Instead of being within the reach
of only those who walk by your store on the main street
or see your ad in the yellow pages, with an Internet
Site you can reach people in the next country or across
the world 24 hours 7 days a week.
| Question:
|
Why
is my "contact email address" important? |
Answer
It
is the contact address for your domain registrar's
record of your domain and any communication from your
registrar regarding your domain will come to this
email address. It is important that your registrar
be able to reach you regarding your domain; not keeping
your email address current with your registrar may
cause delays in changes you might wish to make to
your domain name record.
| Question: |
Do
you have an account management interface for configuring
e-mails, viewing stats, etc. ? |
Answer
Yes,
you can manage your accounts using the web based management
console .
| Question: |
How
to - and - where to pay by cheque / money order.
|
Answer
If
you are paying by cheque please make it payable to
Internet
Solutions Kenya . and send to
Internet Solutions Kenya.
P.O. Box 11644 00100,
Nairobi - Kenya
| Question:
|
How
do I send e-mail? |
Answer
Mail
is sent using an SMTP mail server. You can send e-mail
with an SMTP server even if you don't have a POP account
(to receive mails). You can check your e-mail with
a POP account whether or not you have an SMTP server.
They are completely separate. ISK is not involved
in the sending of e-mail. Your Out going SMTP server
is provided by your Internet Server Provider (ISP).
| Question:
|
How
do I update my web pages? |
Answer
You
can create and maintain your web pages, images, and
scripts locally and upload them to the web server
at your leisure via FTP. You can overwrite existing
files or transfer a new file
|
